Privacy Policy

BLRB.AI, Inc. and its affiliates ("BLRB.AI," "we," "our," or "us") provide AI-powered analytics, automation, and data intelligence tools ("Services"). These Terms of Service (the "Agreement") govern your access to and use of BLRB.AI's website, platform, APIs, and related services.

By creating an account, purchasing a subscription, or using our Services, you agree to these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to this Agreement.

1. Scope and Modifications

1.1 Modifications. We may update these Terms periodically. Any changes will be posted to our website with the updated "Last Updated" date. Continued use of the Services after updates constitutes acceptance of the new Terms.

1.2 Service Modifications. We may add, change, or remove features at our discretion. We will provide notice when changes materially impact your use of the Services.

1.3 Support. BLRB.AI provides customer support through its Help Center, email, and chat channels. Premium plans may include dedicated technical or success support.

2. Accounts and Eligibility

2.1 Account Registration. You must provide accurate and complete information during signup and keep your account credentials secure.

2.2 Age Restriction. You must be at least 18 years old to use BLRB.AI Services.

2.3 Authorized Use. Accounts may not be shared between organizations or individuals except as permitted by your subscription plan.

3. Paid Accounts and Fees

3.1 Billing and Renewals. All paid subscriptions renew automatically unless canceled prior to the next billing cycle.

3.2 Payment Authorization. You authorize BLRB.AI to charge your selected payment method on a recurring basis until you cancel your plan.

3.3 Taxes. All fees are exclusive of taxes; you are responsible for any applicable taxes.

3.4 Refunds. Fees are non-refundable except as required by law.

3.5 Late Payments. Unpaid balances may incur interest (1.5% per month) and may result in account suspension or termination.

4. Use of Services

4.1 License Grant. We grant you a limited, non-transferable license to use the Services in accordance with this Agreement.

4.2 Acceptable Use. You may not:

Use the Services for illegal, harmful, or deceptive purposes;
Attempt to reverse engineer or copy any part of the system;
Upload or distribute content that violates intellectual property, privacy, or data protection laws;
Use the Services to train competitive AI models;
Attempt to exceed rate limits or API access restrictions;
Misrepresent generated AI content as human-authored when doing so would mislead or defraud others.

4.3 Compliance Monitoring. We may monitor use for compliance and security. Repeated or material violations may result in termination.

5. Customer Data, AI Outputs, and Intellectual Property

5.1 Ownership. You retain ownership of all data, prompts, and materials you submit to the Services ("Customer Content").

5.2 AI-Generated Output. Except where restricted by third-party data or applicable law, you own the output generated by BLRB.AI's models from your inputs, subject to this Agreement. You are responsible for the legality and accuracy of such output.

5.3 License to Operate Services. You grant BLRB.AI a limited license to process, store, transmit, and analyze your data for the purpose of delivering and improving the Services.

5.4 Feedback. If you submit feedback or suggestions, you grant BLRB.AI a perpetual, royalty-free right to use and incorporate it into our products and documentation.

5.5 Restrictions. You may not:

Copy, modify, or distribute BLRB.AI's software or documentation;
Use the Services to create a competing product;
Claim ownership of any part of the BLRB.AI platform, underlying AI models, or source code.

6. Service Levels and Availability

6.1 Availability. We strive for 99.5% uptime on all paid plans, excluding scheduled maintenance.

6.2 Beta Features. Certain features may be labeled as beta, preview, or experimental. These are provided "as-is" without warranties.

7. Confidentiality

Each party agrees to protect the other's confidential information and not disclose it except as necessary to perform this Agreement or as required by law.

8. Data Protection and Security

8.1 Compliance. BLRB.AI complies with applicable privacy and security laws, including the GDPR, CCPA/CPRA, and other global data protection frameworks.

8.2 Security Program. We maintain administrative, technical, and physical safeguards aligned with SOC 2 Type II standards to protect Customer Data.

8.3 Incident Response. If we experience a data breach affecting your data, we will notify you without undue delay.

8.4 Data Residency & Retention. Customer Data may be stored in U.S.-based data centers unless otherwise required by law or contractual agreement. We retain data only as long as necessary to fulfill the purposes described herein.

9. Government Requests

BLRB.AI may disclose data if required by lawful subpoena, court order, or other legal process. We will notify you (unless prohibited by law) before disclosing such information.

10. Warranties and Disclaimers

10.1 No Warranty. THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." BLRB.AI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10.2 No Guarantee of AI Accuracy. AI-generated outputs are probabilistic and may contain errors. You are responsible for verifying accuracy and compliance before relying on such outputs.

11. Limitation of Liability

To the fullest extent permitted by law, BLRB.AI's total liability under this Agreement will not exceed the amount paid by you in the 12 months preceding the claim.

We are not liable for indirect, incidental, special, punitive, or consequential damages.

12. Indemnification

You agree to defend, indemnify, and hold BLRB.AI harmless against any claim arising from your use of the Services, Customer Content, or violation of this Agreement.

13. Governing Law and Dispute Resolution

13.1 Governing Law. This Agreement is governed by the laws of the State of Utah, without regard to conflict-of-law principles.

13.2 Venue. Any dispute will be resolved exclusively in the state or federal courts located in Utah County, Utah.

13.3 Arbitration (Optional for Consumers). BLRB.AI may offer binding arbitration for certain disputes, at its discretion, under AAA rules.

14. Miscellaneous

Assignment. You may not assign this Agreement without BLRB.AI's consent.
Force Majeure. Neither party is liable for delays due to causes beyond reasonable control.
Entire Agreement. These Terms constitute the entire agreement between the parties.
Severability. If a term is unenforceable, the remainder remains in effect.
Publicity. BLRB.AI may identify your organization as a customer in marketing materials unless you opt out in writing.

This Privacy Policy explains how BLRB.AI, Inc. collects, uses, and safeguards information about users and customers.

1. Information We Collect

We collect the following categories of information:

Account Data: Name, email, organization, billing info.
Usage Data: IP address, browser type, device identifiers, logs, and interaction data.
Customer Content: Data, prompts, and files you upload.
Cookies & Tracking: Session, authentication, and analytics cookies.

2. How We Use Your Information

We use collected information to:

Provide, secure, and improve the Services;
Personalize and optimize user experience;
Communicate service updates, offers, and support information;
Detect, prevent, and respond to fraud or abuse;
Comply with legal obligations.

We never sell personal data.

3. Data Sharing

We may share your data with:

Vendors and Service Providers (e.g., hosting, payments, analytics);
Affiliates within the BLRB.AI corporate family;
Law Enforcement if required by law;
Successor Entities in case of merger or acquisition, with equivalent data protections.

All third parties are contractually bound to confidentiality and security obligations.

4. Data Retention and Deletion

We retain personal data only as long as necessary for the purposes described or as required by law. Upon request, we will delete your data in accordance with legal and contractual requirements.

5. Your Rights

Depending on jurisdiction, you may have the right to:

Access or obtain a copy of your data;
Correct or delete data;
Object to processing;
Request data portability;
Withdraw consent at any time.

Requests can be sent to privacy@blrb.ai.

6. International Data Transfers

Data may be processed in the United States or other jurisdictions with adequate protections. Transfers are governed by Standard Contractual Clauses or equivalent mechanisms.

7. Security

BLRB.AI maintains robust technical and organizational measures, including encryption in transit and at rest, intrusion detection, and annual third-party security assessments.

8. Children's Privacy

We do not knowingly collect data from minors under 16. If you believe a child has provided personal data, contact us to request deletion.

9. AI Model Data Use

We may use anonymized and aggregated data to improve our AI systems. Customer-specific content is never used for public model training or shared with external entities.

10. Changes to This Policy

We may update this Privacy Policy periodically. If material changes are made, we'll notify users via email or in-app notice.

11. Contact

BLRB.AI, Inc.

Provo, Utah, USA

📧 privacy@blrb.ai